0 Microsoft Outlook

Microsoft Outlook

Microsoft Outlook is a personal information manager. Used mainly as an e-mail application, it also includes a Calendar, Tasks, Contacts, Notes, and a Journal. It can be used as a stand-alone application or can work with Microsoft Exchange Server and Microsoft Office SharePoint Server for multiple users in an organisation. Delegates can make the most of this software by managing their emails, time and contacts with ease.

Using Outlook can be the easiest and most effective way to improve and project manage their company’s procedures, if used properly. By using and discovering the new features of this program, this will help organise their own and the company’s working life.

Outlook Introduction: Inside Outlook

Course Code: ITS15 | Duration: 1 Day | Level: Introduction

This course assumes no prior knowledge of Outlook however self-taught and day to day users of the program would still benefit from this course. Most people already know how to send an email, and even though this will be one of the course’s starting points, it will quickly progress to advanced Emailing by using CC and Bcc, creating Distribution Lists and Groups and using Auto-replies and Voting Buttons. The course is divided into 5 parts; an introduction to Views and Toolbars, Emails, Calendar, Tasks and Notes. Then the course will end with some workshop exercises using all the program features together, i.e. sending an Email with an Appointment or Task assigned. By the end of the course the user will have become much more confident and capable in using this powerful and versatile program.

    Course Requirements

  • No previous experience of Microsoft Outlook is required however the delegate should have knowledge in basic computer skills i.e. how to use a mouse and keyboard.

  • Course Content

  • What Is Outlook? (Email / Electronic Personal Organiser / Menus / Navigation / Toolbars / Views)
  • Guidelines & Etiquette (SPAM / Uppercase)
  • Responding to Emails (Sorting / Reading / Reply / Reply to All / Forward)
  • Sending Emails (To / Cc / BCC / Subject / Body / Importance)
  • Message Management (Deleting / Folders)
  • Attachments (Saving / Inserting / Difference with Reply & Forward)
  • Printing (Simple / Without Address List)
  • Proofing Tools (Checking Spelling & Grammar / Thesaurus)
  • Deleted Items (Emptying / Restoring)
  • Working with Contacts (Creating / Editing / Deleting)
  • Working with Calendar Appointments (Creating / Editing / Deleting)
  • Working with Tasks (Creating / Editing / Deleting)
  • Basic Searching & Outlook Today (Viewing)
  • Problem Solving Workshops
  • Question and Answers

Microsoft Outlook Advanced:

Course Code: ITS16 | Duration: 1 Day | Level: Advanced

The advanced course expands on your existing knowledge of the program, by introducing more advanced management techniques such as Rules and Alerts, Categories, Colours and Creating folders that can be applied to the main elements within Outlook. One of the best sections of the course is incorporating Microsoft Word linked into Outlook to create a Mail merge as part of a bulk e-mailing campaign; this can be one of the best e-marketing solutions available to any company. In addition to this, students can expect to learn about sharing information with other Outlook users, scheduling meetings through the Calendar, utilising public folders, archiving old items and creating Signatures. Creating and using a PST file can be a valuable part of the course, as this can be one of the ways to recover from a PC or server failure. By the end of the course the user will feel confident with the more advanced features and will be able to master this impressive program.

    Course Requirements

  • The delegate needs to have attended the previous stage of the Outlook course at Pringle PCS or at least, have the equivalent working knowledge.

  • Course Content

  • Customising Screen Layout (Views / Sorting / Grouping / Field Headings)
  • Advanced Email Options (Sensitivity / Read-Delivery Receipt / Delay / Recall)
  • Mail Signatures (Creating / Editing / Deleting)
  • Out Of Office Assistant (Setting Up / Turning On / Turning Off)
  • Advanced Message Management (Rules / Colouring / Archiving)
  • Calendar (Customisation / Public Holidays / Scheduling Meetings / Recurring Appointments)
  • Tasks (Customisation / Assigning / Recurring)
  • Contacts (Distribution Lists / Forwarding / Search Order)
  • Sharing Folders (Inbox / Calendar / Contacts / Tasks)
  • Public Folders (Messages / Calendars / Contacts / Tasks)
  • Importing / Exporting (Calendars / Contacts / Tasks)
  • Advanced options (Changing Outlook Preferences)
  • Categories (Using / Editing / Adding / Removing)
  • Advanced Searches (Defining Fields / Setting Criteria)
  • Problem Solving Workshops
  • Question and Answers


This training is given exclusively for your company only either here at PCS or at your own premises. (Evening and weekend dates are also available on request)

All training courses can be tailored using own company data or reslove specific probelms which staff may have to face. With all besopke training topics can be taken and combined from differnt stages or combine more than one course together


As you know, losing a whole day to training can prove to be an expensive investment. An individual may not need a full day's training if there are only a few elements of a program they really need to know or simply that they need refreshing on basic skills and are too embarrassed to say - we have a solution to the problem – Our IT Surgery!

We have IT Masters who can teach and consult to the highest level and provide solutions for any IT working problem. With these skills and experience to draw on, we have created a unique service whereby your employees can receive specific, individual training without the loss of a full working day.

We can turn one of your rooms into an ‘IT surgery' where employees can turn-up for scheduled appointments or we can move round Desk to Desk to help teach and solve problems with in your organisation


Our experienced IT Training team will circulate amongst your employees and identify from each member of staff what their particular IT problems and needs are. Our team will quickly evaluate the time needed for the IT Master to show and teach the appropriate tasks on the surgery day


Our IT Master will be based on-site in any available room awaiting IT problems or training requirements. On-site Training hours can be structured to fit your business operation, Our training surgery day is a 6 hour day but the start time can be flexible to suite your company working hours i.e. Surgery Day can start at 7.30am or stay open to 7.30pm if required. This unique service is the most efficient way for your company to train and increase productivity whilst keeping your training costs and lost time to an absolute minimum.

Online Live Training

All Of PCS Training Course can now be taught remotely from your office or even from home. Pringle PCS will give you Log in details which will allow you or your team to join the Live Training Session.

Training Requirments

With all live online training PCS will give a free 30 minutes setup and test to show how the remote learning will work. We test Internet speed, connection and show how easliy it is to join the live trainig.
Every delegate would need to have a working Camera and Micpohone to be able to interacte with the class. With Live Online Training Pringle PCS stronlgy recommed having Duel Screens or access to Tablet.

Company Classroom and 1-1

Live Online Training can be taught 1-1 or upto a classroom of 8 and all courses can be tailored to own company requirments


A Live Online Training schedule session is in total upto 6 hours of Training with added Breaks.


IT & Business Skills Scheduled Courses

All Scheduled courses are held at Pringle PCS Training & Conference Centre.

IT & Business Skills Scheduled Courses
Online Single Booking
Per Person
Online Additional / Subsequent Delegate Booking On The Same Day Scheduled Online Course
Per Person
Single Booking Scheduled Course at Skywalker House
Per Person
At Skywalker House Additional / Subsequent Delegate Booking On The Same Day Scheduled at Skywalker House
Online One To One
One To One: Client Site or Skywalker House

IT & Business Skills Company Classroom

This training is given exclusively for your company only, either here at PCS or at your own premises. (Evening and weekend dates are also available on request).

Company Classroom Standard & Premium
Individual Days: Online (Max 8 Delegates:)
Individual Days: PCS Or Client Site (Max 8 Delegates)
Individual Days: PCS Or Client Site (Max 12 Delegates)
Bespoke IT & Business Skills Course |Team Building | Surgery On-site at Client’s Premises
Computer Hire and Setup
Per PC
Bespoke Database Development On-site at Client’s Premises

Outlook Online Quizzes


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