24/7 Network Support

Pringle PCS 24/7 Network Support

Full Company IT Support

At Pringle PCS, we provide a wide range of support services to help your business operate efficiently, securely and reliably. Our contracted support package is designed to act as a complete technology partner for your organisation.

Comprehensive IT Support

We provide server failure resolution services to diagnose and address issues promptly, minimising downtime and helping your operations continue smoothly across physical and virtual server environments.

Our data backup and recovery services help keep business-critical information safe, with regular automated backups, secure storage and rapid recovery support in the event of data loss.

For businesses without an in-house IT team, Pringle PCS can become your IT department. For companies with existing support staff, we can assist, advise and upskill your current team.

Included Benefits for Contracted Support Clients

  • Bullet
    Gekko 365 Access: Complimentary access to our business management and CRM solution.
  • Bullet
    Discounted Training: Up to 50% discounts on IT, Business Skills and First Aid courses where applicable.
  • Bullet
    Team Building Activities: Additional discounts for sessions that improve collaboration and morale.

Our Key Support Services

  • Bullet
    Data Centre Solutions: Secure, reliable and scalable hosting through our data centre partners.
  • Bullet
    365 Administration: Support for Microsoft 365 users, Exchange, Teams, SharePoint and Azure.
  • Bullet
    FortiGate & ESET: Network protection, endpoint security and antivirus support.
  • Bullet
    Website Hosting: Reliable hosting, monitoring, SSL and maintenance.
  • Bullet
    Office 365 Support: Practical support and troubleshooting for day-to-day productivity tools.

Why Choose Pringle PCS?

  • Bullet
    Comprehensive Solutions: From IT infrastructure to staff development, we cover it all.
  • Bullet
    24/7 Support: Around-the-clock assistance to resolve issues promptly.
  • Bullet
    Expert Team: Certified professionals in IT management, cyber security and training.
  • Bullet
    Client-Focused: Tailored services and discounts designed around your business needs.

Data Centre

Pringle PCS Data Centre

Secure, Flexible and Scalable Hosting Solutions

Pringle PCS provides hosting and infrastructure solutions tailored to your business needs. With modern technologies and experienced support, we help keep your data and systems secure, reliable and accessible.

Our Hosting Options

  • Bullet
    Azure Cloud Servers: Scalable cloud hosting with Microsoft Azure for flexible, on-demand resources.
  • Bullet
    Physical Server Hire: Access to physical servers configured for private or sensitive server environments.
  • Bullet
    Virtual Machines: Virtualised environments offering dedicated-server style performance and flexibility.
  • Bullet
    Hyper-V Virtualisation: Enterprise-grade Microsoft Hyper-V environments for resource management and high-performance applications.

Why Host with Pringle PCS?

  • Bullet
    Secure Data Centres: Hosting designed around security, resilience and business continuity.
  • Bullet
    Comprehensive Security: Encryption, firewall protection and regular backup options.
  • Bullet
    Tailored Solutions: Azure, physical servers, VMs or Hyper-V matched to your systems.
  • Bullet
    Reliability and Performance: High-performance environments that integrate with business systems such as Sage and A400.
  • Bullet
    24/7 Support: Monitoring and technical support to keep your business running smoothly.

365 Administration

Microsoft 365 Administration Support

Pringle PCS 365 Administration Support

We provide Microsoft 365 administration support to keep your business operating smoothly, covering setup, management and optimisation of Microsoft 365 services.

Setting Up Users

  • Bullet
    User Account Creation: Add new employees quickly and securely.
  • Bullet
    Permissions Management: Configure roles and permissions so users have appropriate access.
  • Bullet
    Password Management: Reset passwords and provide secure authentication solutions.
  • Bullet
    License Allocation: Assign suitable Microsoft 365 licenses based on roles and needs.

Exchange, Teams, SharePoint and Azure

  • Bullet
    Outlook Exchange: Mailbox setup, migration, policies, spam filters and troubleshooting.
  • Bullet
    Microsoft Teams: Team creation, channel management, meeting support and app integration.
  • Bullet
    SharePoint: Sites, document libraries, permissions, workflows and user training.
  • Bullet
    Azure Integration: Identity management, virtual machines, cloud storage, backup, recovery and networking.

Why Choose PCS for Microsoft 365 Administration?

  • Bullet
    Expert Support: Specialists who optimise Microsoft 365 for performance and security.
  • Bullet
    Tailored Solutions: Services aligned with your organisation, systems and goals.
  • Bullet
    Proactive Management: Monitoring and intervention before issues impact your work.
  • Bullet
    24/7 Availability: Help when you need it, supporting business continuity.

FortiGate & ESET Partners

FortiGate and ESET Partners

Trusted FortiGate & ESET Partners

Pringle PCS works with FortiGate and ESET technologies to deliver security solutions tailored to your business needs.

FortiGate - Advanced Network Security

  • Bullet
    Firewall Protection: Advanced firewalls to defend against external threats.
  • Bullet
    Secure VPNs: Safe remote access for your team and private data.
  • Bullet
    Threat Detection: Real-time identification and mitigation of risks.
  • Bullet
    Scalable Solutions: Suitable for small businesses and larger organisations.

ESET - Endpoint Protection

  • Bullet
    Endpoint Protection: Protect laptops, desktops and mobile devices.
  • Bullet
    Ransomware Defence: Stop ransomware before it causes business damage.
  • Bullet
    Data Encryption: Secure sensitive information with strong encryption tools.
  • Bullet
    Centralised Management: Manage security policies from a single interface.

Accredited Expertise with 24/7 Support

  • Bullet
    Professional Installation: Deployment handled by experienced engineers.
  • Bullet
    Ongoing Support: Support contracts that keep help available when needed.
  • Bullet
    Proactive Monitoring: Continuous monitoring and optimisation to prevent issues.
  • Bullet
    Exclusive Benefits: Discounted ESET antivirus solutions for business and home use where available.

Website Hosting

Pringle PCS Website Hosting

Hosting with Pringle PCS

We provide website creation and hosting services designed to give your business a fast, secure and professional online presence.

What We Offer

  • Bullet
    Custom Website Design and Development: Bespoke websites that reflect your brand and business needs.
  • Bullet
    Mobile-Responsive Designs: Websites optimised for desktop, tablet and smartphone users.
  • Bullet
    Feature-Rich Functionality: Contact forms, booking systems, e-commerce functions and custom features.
  • Bullet
    Secure Hosting: High-performance servers, security controls, monitoring and backups.
  • Bullet
    SSL Certificates: SSL certificate setup and renewal support to maintain trust and security.
  • Bullet
    Google Analytics Training: Guidance to understand site performance and visitor behaviour.
  • Bullet
    SEO Guidance: Built-in SEO considerations and content guidance to support search visibility.
  • Bullet
    Support and Maintenance: Updates, backups and 24/7 support options.

CCTV & Alarm Systems

CCTV and Alarm Systems
SAS Alarm Systems

Pringle PCS Partners with SAS Alarm Systems

Pringle PCS partners with SAS Alarm Systems to provide advanced security services for businesses and key client homes.

Security Services and Features

  • Bullet
    Full CCTV Systems: High-quality CCTV installations with clear surveillance and stored footage.
  • Bullet
    Remote Access: Manage and monitor your security system from a phone, tablet or computer.
  • Bullet
    Intruder Alarms: Systems that detect unauthorised access and trigger alerts.
  • Bullet
    24/7 Monitoring: Round-the-clock monitoring to keep your property protected.
  • Bullet
    Key Account Holder Assistance: Priority support and tailored security guidance.

Why Choose PCS and SAS?

  • Bullet
    Expert Installation: Security systems installed by trained professionals.
  • Bullet
    Tailored Solutions: Designs matched to your site and risks.
  • Bullet
    Uninterrupted Protection: Monitoring and modern technology for reliable protection.
  • Bullet
    Trusted Support: Ongoing guidance, maintenance and issue resolution.

Office 365 Support

Office 365 Support

Microsoft 365 Office Support Services

We support staff across Microsoft 365 so they can work efficiently and without disruption, including Teams, SharePoint, Outlook, Word, PowerPoint and Excel.

What We Offer

  • Bullet
    Microsoft Teams: Setup, permissions, meeting support, troubleshooting and feature guidance.
  • Bullet
    SharePoint: Site setup, document management, permissions, security and workflows.
  • Bullet
    Outlook: Account setup, syncing, email troubleshooting, rules, calendars and spam controls.
  • Bullet
    Word: Templates, formatting, document collaboration and file troubleshooting.
  • Bullet
    PowerPoint: Slide design, branded presentations, advanced features and presenter support.
  • Bullet
    Excel: Formulas, pivot tables, dashboards, macros, conditional formatting and integration support.

Why Choose PCS for Microsoft 365 Support?

  • Bullet
    Comprehensive Knowledge: Support across the full Microsoft 365 application suite.
  • Bullet
    Personalised Assistance: Help tailored to individuals, teams and business workflows.
  • Bullet
    Fast Response Times: Quick support to reduce downtime and frustration.
  • Bullet
    Proactive Approach: Tips, training and guidance to help users get more from Microsoft 365.

24/7 Gekko 365 Support

Gekko 365 Support

For All Pringle PCS Clients: Gekko 365

Pringle PCS offers Gekko 365, a CRM solution designed to help businesses manage clients, sales, tasks, invoices and dashboards while improving day-to-day control.

Why Choose Gekko 365?

  • Bullet
    Grow Confidently: Manage clients, sales and tasks with ease.
  • Bullet
    Stay Organised: Centralise data for collaboration and decision-making.
  • Bullet
    Save Time: Automate repetitive tasks and processes.
  • Bullet
    Streamline Operations: Support seamless daily operation with intuitive tools.

Free Gekko 365 Training for PCS Clients

Regular online courses are available to help clients maximise the program. Sessions last 3 hours and can cover:

  • Bullet
    Basic User Functions: Add, delete and search company records.
  • Bullet
    Task Management: Track and organise work across teams.
  • Bullet
    Sales Management and Tracking: Oversee sales processes and performance.
  • Bullet
    Invoicing: Create, send and manage invoices.
  • Bullet
    Dashboards: Build views for key performance indicators.
  • Bullet
    Email Mail Shots: Create targeted email campaigns.
  • Bullet
    Gekko Administration: Configure settings to match your business needs.

Training Discounts

Training Discounts

Support Client Training Discounts

Contracted support clients can receive discounted training across IT, Business Skills, First Aid, Health & Safety, Mental Health and Team Building.

IT & Business Skills Training Discounts

Course TypeStandard PriceSupport Client Price
Online Single Booking£120 pp£60 pp
Scheduled Course at Skywalker House£150 pp£75 pp
Online One-to-One£345£245
One-to-One at Client Site or Skywalker House£395£245

Company Classroom Discounts

SessionStandard PriceSupport Client Price
Individual Day Online
Max 10 delegates
£495£245
Individual Day at PCS or Client Site
Max 10 delegates, laptops included
£595£295
Online 3 Hour Session
Max 10 delegates
£345£95
PCS or Client Site 3 Hour Session
Max 10 delegates, laptops included
£345£145

Team Building

Group SizeStandard PriceSupport Client Price
Up to 10 People£745£495
Up to 20 People£995£745

First Aid and Mental Health

Additional discounted pricing is available for First Aid, Paediatric First Aid, Health & Safety and Mental Health courses. Contact PCS for current availability and the best support client rate.

Contracted Support Prices

Contracted Support Prices

Contracted Support Prices

Support packages are tailored to your organisation size, systems and sites. The guide prices below are based on the original contracted support price structure.

Business SizeGuide Price
Sole Trader
2 users
£495
Small Business
Up to 5 employees
£995
Medium Business
Up to 20 employees
£1995
Business Over 20 Employees
Or multiple sites
Price On Request
Telephone: 0114 2813350 | Email: sales@pringlepcs.co.uk | 24/7 Support: 0114 2813351 | Email: support@prinlgepcs.co.uk