This Notes and Minutes, Effective Communication and Productive Meetings course equips delegates with essential skills, techniques and best practices for conducting productive meetings.

Delegates will learn how to document valuable information through clear and accurate minute-taking, capture key facts, identify actions and produce meeting records that are useful, concise and appropriate for the audience.

Who Should Attend?

• Sales Professionals
• Managers and Team Leaders
• Customer Service Representatives
• Anyone in a Client-Facing Role
• Anyone who needs to influence decisions or negotiate positive outcomes

Benefits From Attending

• Plan effectively, gather information and confidently handle conflict and deadlock.
• Develop techniques to persuade, build trust and foster cooperation with colleagues and clients.
• Expand your influencing style and approach situations from multiple perspectives.
• Improve confidence when negotiating and managing challenging discussions.
• Learn how to move conversations towards win-win outcomes while staying professional and assertive.

Course Content

• Successful Negotiation: Understand the fundamentals of negotiation and achieving positive outcomes.
• Interactive Workshops: Practise real-world negotiation techniques to build confidence and adaptability.
• Preparation: Plan effectively and understand the other side's perspective before entering negotiations.
• Questioning Skills: Gather key information while maintaining control of the conversation.
• Confidence: Use strategies to persuade and gain cooperation from colleagues, clients and managers.
• Agreements: Move negotiation towards win-win outcomes while staying professional and assertive.
• Authority: Navigate complex situations with managers or teams while avoiding manipulation.
• Composure: Maintain control under pressure and handle challenging scenarios with resilience.