This Notes and Minutes, Effective Communication and Productive Meetings course equips delegates with essential skills, techniques and best practices for conducting productive meetings.

Delegates will learn how to document valuable information through clear and accurate minute-taking, capture key facts, identify actions and produce meeting records that are useful, concise and appropriate for the audience.

Who Should Attend?

• Customer Service Representatives
• Telesales Professionals
• Office Administrators
• Sales Representatives
• Anyone responsible for making or receiving sales calls

Benefits From Attending

• Enhance your ability to listen actively and understand customer needs.
• Build rapport quickly and maintain meaningful sales conversations.
• Differentiate your product and company from competitors.
• Improve confidence when planning, structuring and delivering sales calls.
• Develop techniques for handling objections and moving conversations towards a sale.

Course Content

• Personal Qualities: Discover the key attributes needed for successful telephone sales.
• Advantages: Understand efficient ways to connect with potential customers and close deals.
• Planning: Learn how to plan and structure sales calls to maximise results.
• Communication: Master clear, persuasive and professional communication techniques.
• Leads: Explore strategies for sourcing high-quality leads.
• Getting Past The Receptionist: Gain insight into navigating gatekeepers.
• Enquiries Into Orders: Focus on turning enquiries into actionable sales.
• Questioning: Develop strong questioning techniques to understand customer needs.
• Benefits To Needs: Match product benefits with the specific needs of your prospects.
• Objections: Build confidence in handling and overcoming objections.