This Notes and Minutes, Effective Communication and Productive Meetings course equips delegates with essential skills, techniques and best practices for conducting productive meetings.

Delegates will learn how to document valuable information through clear and accurate minute-taking, capture key facts, identify actions and produce meeting records that are useful, concise and appropriate for the audience.

Who Should Attend?

• Secretaries
• HR Professionals
• Office Administrators
• Business Analysts
• Anyone responsible for taking notes, minutes or action points in meetings

Benefits From Attending

• Clearly understand the responsibilities of a minute taker.
• Accurately sort and record key facts from meetings.
• Effectively prioritise and select essential information.
• Build confidence to interject when clarification is needed.
• Tailor the layout of information to suit the audience's needs.

Course Content

• Taking Meeting Minutes: Understand the key responsibilities of a minute taker.
• Purpose of Meetings: Recognise different meeting purposes and styles of minutes.
• Preparation: Learn how to prepare effectively before taking minutes.
• Working with the Chair: Gain insight into collaborating with the chair to support minute-taking.
• Listening Skills: Enhance active listening to accurately capture meeting discussions.
• Improving Note Taking: Develop better techniques for capturing important information.
• Speed Writing Techniques: Improve speed and efficiency in note-taking.
• Turning Notes into Minutes: Transform notes into concise and actionable minutes.
• Editing: Refine minutes for clarity, conciseness and accuracy.
• Summary and Action Plans: Create clear summaries and action plans after meetings.
• Collaborative Documentation: Work effectively with others to ensure comprehensive records.
• Review and Improvement: Regularly assess and improve minute-taking practices.