General Seminars Training

These training courses are aimed at those with the responsibility of identifying development needs, planning, design and delivering training as well as the assessment and evaluation of training. Skills covered include appraisals, coaching instruction, group dynamics and student-centred learning.

• Advanced Telephone Techniques
• Business Writing Skills
• Confidence and Assertiveness
• Counselling In The Work Place
• Customer Care
• Effective Communication
• Handling Difficult Customers
• Influencing Skills
• Interpersonal Effectiveness
• Managing Effective Meetings
• Minutes and Note Taking
• Personal Assistant Skills
• Presentation Skills
• Stress Management
• Team Secretary
• Telephone and Reception Skills
• Time Management
• Train the Trainer)