Scheduled Training Courses
04/06/2012
03/07/2012
03/08/2012
03/09/2012
03/10/2012
02/11/2012
03/12/2012
This training course can also be run on request as a One to One or a Classroom Booking.
Overview
Telephone Cold Calling
Course Introduction
New Business is welcomed by all of us – but we cannot afford to sit back and hope that it will come our way without effort. Actively canvassing for new business is the professional way to explore the possibility of getting new contracts and contacts.
Who Should Attend Telephone Cold Calling Training?
- Call centre staff responsible for making outbound calls to convert leads into prospects
- Outbound Telesales operators
- Anyone who is making outbound calls who's objective it is to turn leads into prospects
Benefits From Attending The Training
- Learn how to keep motivated no matter what
- Learn how to play the numbers game that is cold calling
- Learn how to create a positive first impression with a powerful opening line
- Learn how to overcome obstacles and objections
Course Contents
- The Fundamental difference between cold calling and selling to regular customers
- Who to sell to
- Finding and getting to the decision maker
- When to make calls
- Where to obtain leads
- The plan of cold call
- Getting past the receptionist
- Opening from a cold start
- Making an Appointment
- Record system the best kept secret
Duration: 1 Day
Course Code: SSS06
Related Courses:
- Selling On The Telephone | Duration: 1 day | Code: SSS04
- Managing Key Accounts | Duration: 1 day | Code: SSS05
- Influencing Skills | Duration: 1 day | Code: SSG19
*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals