Scheduled Training Courses
18/06/2012
18/07/2012
17/08/2012
18/09/2012
18/10/2012
19/11/2012
18/12/2012
This training course can also be run on request as a One to One or a Classroom Booking.
Overview
Team Secretary
Course Introduction
The aim of the workshop is to help you overcome the unique difficulties that supporting a team can present on a day-to-day basis
Who Should Attend Team Secretary Training?
Secretaries or administrators that are supporting a team of people.
Benefits From Attending The Training
- An understanding of the roles and responsibilities of the team secretary
- Recognition of the attributes of a good team player
- A strategy for agreeing the boundaries of the role with your team
- Methods for assessing priorities
- Negotiation skills to handle conflicts of interest
- Systems and procedures for managing workload and keeping track of tasks
Course Contents
The role of the team secretary
- Defining the nature of the role and teamwork
- Setting the boundaries
- Identifying the challenges
Managing time
- Setting goals and objectives
- Planning
- Meeting deadlines
- Agreeing priorities
Handling conflict
- Understanding conflict
- Question skills
- Negotiating an outcome
Systems and procedures
- Managing paperwork – storage and retrieval
- Keeping track of tasks and outstanding actions
- Using technology to help
Duration: 1 Day
Course Code: SSG14
Follow On Courses:
- Business Writing Skills | Duration: 1 day | Code: SSG03
- Minutes And Note Taking | Duration: 1 day | Code SSG10
- MS Word | Duration: 1 day | Codes: ITS06 | ITS07 | ITS08
*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals