Scheduled Training Courses
01/06/2012
02/07/2012
02/08/2012
03/09/2012
02/10/2012
02/11/2012
03/12/2012
This training course can also be run on request as a One to One or a Classroom Booking.
Overview
Managing Key Accounts
Course Introduction
This is one day training workshop will examine the qualities needed to “Manage Key Accounts”. The “hands-on” approach will concentrate on the relationship between the accounts holder customers, whilst looking at outside issues that could influence that relationship.
Who Should Attend Managing Key Accounts Training?
Experienced sales people, managers and consultants who have the responsibility of developing a portfolio of high value key account clients.
Benefits From Attending The Training
- Identify how managing key accounts differs from other sales activities
- Establish and qualify main decision makers
- Identify the actions, which must be undertaken to develop both existing and potential key accounts
Course Contents
- Regular Customer Service Calls
- Building a Relationship
- Pressure Point Matrix and the Decision Makers
- Internal Customers
- Destroying the “Them and Us”
- After-Sales Service
- Handling Complaints and Problems
- Customer Care Strategy
- Exceeding Customer Expectations
- Monitoring the Account
- Developing the Account
Duration: 1 Day
Course Code: SSS05
Related Courses:
- Face To Face Sales | Duration: 1 day | Code: SSS01
- Introduction To Negotiation Skills | Duration: 1 day | Code: SSS03
- Introduction To Publicity And Marketing |Duration: 1 day | Code: SSS02
*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals