PCS: Interpersonal Effectiveness

Scheduled Training Courses

 22/06/2012  23/07/2012  22/08/2012  21/09/2012  22/10/2012  22/11/2012  21/12/2012

This training course can also be run on request as a One to One or a Classroom Booking.

Overview

Interpersonal Effectiveness

Course Introduction
Positive working relationships are vitally important to the life of an organisation and to every professional within it. Without an understanding of how human relationships work and the interpersonal skills to build them, productivity, efficiency and morale may suffer and promising careers may fail.

This programme examines the quality of our interaction with others, and develops techniques for dealing effectively with people at all levels and in a variety of situations.

Who Should Attend Interpersonal Effectiveness Training?
For anyone who’s success at work depends on building constructive relationships with their colleagues, customers and clients.

Benefits From Attending The Training

• Recognise their own behaviour style and how it affects their interaction with others
• Use proven techniques for interacting effectively with people at all levels and in a variety of business situations
• Deal with difficult situations at work by minimising conflict and enhancing working relationships

• Building a climate of empathy and understanding
• Resolving damaged relationships

• Reacting to criticism
• Seeking co-operation and agreement
• Making the message clear
• Finding common ground in situations of conflict

• Different Behaviour Styles
• The impact others have on us
• Controlling our reactions
• Developing behavioural flexibility

• Physical and Psychological Barriers
• Analysis: Personal Strengths in Relating to Others
• The Impact we have on others

• Influencing Skills | Duration: 1 day | Code: SSG19
• Time Management | Duration 1 day | Code: SSG20