Scheduled Training Courses
This Training course can also be run on request as a One to One or a Classroom Booking.
Overview
Course Description:
Microsoft Certification Track Information. This two-day instructor led course provides the knowledge and the skills necessary to troubleshoot basic problems end users will face, related to configuring and maintaining applications such as Microsoft Office 2003, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.
Course Code: 2262 Stage: 2
Duration: 2 Days Level: Introduction
Course Objectives:
This two-day course provides the knowledge and the skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office 2003, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.
Before attending this course, students must have:
- Attended course 2261 - Supporting Users Running the Microsoft Windows XP Operating System
- Experience using Microsoft Office as a general user
- Experience using a Microsoft Windows operating system such as Microsoft Windows XP
Course Content:
- Configure and troubleshoot applications
- Set application compatibility settings
- Troubleshoot application installation problems
- Configure and troubleshoot e-mail account configurations
- Configure and troubleshoot Internet Explorer
- Configure and troubleshoot Outlook Express
- Configure the operating system to support applications
- Configure and troubleshoot file system access and file permission problems on multi-boot computers
- Resolve issues related to usability of applications
- Manage Microsoft Outlook data, including configuring, importing and exporting data and fixing corrupted data
- Resolve issues related to customising Internet Explorer
- Resolve issues related to customising Outlook Express
- Resolve issues related to customising the operating system
- Configure and troubleshooting connectivity for applications
- Configure application security
- Identify and troubleshoot problems related to security permissions
- Answer end user questions related to application security settings
*BESPOKE COURSE | Course Duration, Level & Duration: Depends On Content & Individuals