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Bitesize Half Day Courses

Our Bitesize Courses combine elements from some of our most successful courses, reduced to a handy size. With our usual after-training support still included. These courses are short sessions lasting for 3 hours, running in the morning, afternoon or evening with individual and classroom bookings available. This means less time for delegates to be out of the office, while learning the key elements of IT programs. The courses can also be tailored to the individual particular situation.

View Bitesize Half Day Courses Subject Details

Handling Difficult Customers BZ09

Scheduled Training Courses

26/06/2012 26/07/2012 26/09/2012 26/10/2012 26/11/2012 26/12/2012

This Training course can also be run on request as a One to One or a Classroom Booking.

Overview

Transform the Unreasonable into Lifelong Allies

If you have faced difficult customer situations in the past, or are likely to in the future, either face-to-face or on the telephone, this half day course is for you.

In just half a day you'll develop:

An understanding of what causes customers to be demanding or difficult
The personal skills to stop taking things personally or becoming emotional
Recognition of the best way to manage your responses
Strategies for handling different types of difficult situations
An ability to ‘stand your ground’ when unable to say “yes”
Confidence and guidelines for dealing with unacceptable behaviour

On leaving this training session, you will be able to identify the key components when dealing with difficult situations and maintain composure when handling angry customers.

Related Training Courses

Access Bitesize : Queries and Reports BZ00	Visio Bitesize : Database Engineering BZ01	Excel Bitesize : Reporting Data BZ02	Excel Bitesize : Formulas BZ03
Word Bitesize : Reporting Data BZ04	Powerpoint Bitesize : Quick Master BZ05	Word and Outlook Bitesize : New User BZ06	Presentation Skills BZ07
Customer Care BZ08	Handling Difficult Customers BZ09	Confidence and Assertiveness BZ10	Influencing Skills BZ11
Effective Communication BZ12	Managing Effective Meetings BZ13	Introductory Supervisory Skills BZ14	Time Management BZ15
New to Lotus BZ16	CV Writing Skills BZ17

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Compact Class Room

Price £250.00 ex vat
A dedicated trainer for your company either Skywalker House or at your premises
* Rates may vary for training at your premises if your premises are over 70 miles from Skywalker House

Per Person

Price £50.00 ex vat
One delegate in a mixed group at Skywalker House